Online customer onboarding is the check of a new customer before they get access to money or a deal: a questionnaire, a document, database checks and a decision. In the NeuroVision KYC editor you build a scenario from the steps and rules you need, and the customer goes through it on their phone in one session — with no office visit and no manual data entry.
The price of a KYC session includes all scenario steps: the document, anti-fraud, a selfie or liveness — depending on the package. Retake attempts are not charged.
The word “onboarding” is used both for getting to know an interface and for taking a new customer on for service. Here it means the second: a person registers and confirms their details and documents, and the company decides whether they can be given an account or a loan, or be allowed to sell or rent.
The customer opens the widget on a website, in an app or by a link, photographs a document, takes a selfie or a liveness check if needed, and the data goes to database checks. The result reaches your system right after the last step — with no manual entry and no forwarding of scans.
The more steps there are and the less clear the prompts, the more often customers abandon registration. That is why an online onboarding scenario is built around the product: what to ask for at the start, what to postpone until the first operation, where an operator is needed.
The outcome of each session is “success”, “failure”, “suspicious” or “expired”, with reasons. Your system uses these outcomes to open access, ask for a retake or pass the application to an employee. That way manual review remains only where a person cannot be avoided.
Where. In an office — at a branch, during working hours. Digital onboarding — at home, in a browser or an app: remote onboarding needs no visit.
Documents. In an office — the original at the counter and a copy on a photocopier. Digital onboarding — a photo of the document with a phone camera, on-screen prompts, up to 6 attempts per step.
Waiting. In an office — a queue and manual processing. Digital onboarding — the session outcome right after the last step; database checks arrive as they are ready.
Document authenticity. In an office — by an employee’s eye. Digital onboarding — document anti-fraud: a photo of a screen, a printout, a photocopy, traces of a graphics editor, a pasted-in photo, logical mismatches between fields.
Data entry. In an office — by hand, with typos. Digital onboarding — field recognition with a confidence level, MRZ and checksums.
Databases. In an office — agency websites one by one. Digital onboarding — database checks in the same session: passport validity, the list of terrorists and extremists, the wanted list, sanctions lists.
Decision. In an office — an employee following an instruction. Digital onboarding — the rules of the scenario and of your system; an employee looks only at exceptions.
Trail. In an office — copies in a folder. Digital onboarding — a session with photos, results and reasons in the personal account, JSON and report export to CSV.
Scale. In an office — as many applications as there are employees. Digital onboarding — volume is limited by the tariff, not by headcount; a cloud in Russia or installation in your perimeter.
Digital onboarding changes the channel, not the obligations: the way a customer is identified is still set by 115‑FZ — more on this in the section on the Unified Biometric System and ESIA.
KYC scenarios with rules are built in the personal account, in the “KYC/AML” → “KYC Editor” section, with no development. Each scenario has its own identifier: it is passed to the widget, the link or the API. There can be several scenarios — for example, separate ones for new customers, for withdrawing money and for customers with a foreign passport.
KYC editor guide · Which documents are recognised
A document, a second document, proof of address (the registration page), a selfie or a selfie with a document, liveness — in any combination. A separate scenario is the questionnaire for the two-stage check.
In a step you choose the document types — a passport, an ID card, a driving licence and others — and the countries of issue. The platform recognises 16,000+ document types from 195+ countries and territories.
Step flags: the document is fully visible, the MRZ is required, no traces of editing, not a photo of a screen, not a photocopy or a printout, no logical mismatches, no glare or blur, a signature and a seal are present.
How many critical errors to allow before blocking, whether to block two different documents in one step, whether to check the issuing-authority code, what age is acceptable by date of birth, how long a session lives and how many days to keep its data.
If the scenario has a selfie or liveness step, you set the liveness check mode and the reaction to extra faces in the frame. Processing such images is regulated by 152‑FZ and 572‑FZ — agree the scenario with your lawyer.
The callback address on your backend, encryption, sending statuses only without personal data, notification only about the outcome. The widget screen texts — including failure, retry and exhausted attempts — are changed in the editor.
This is what the full scenario looks like. Steps your product does not need are simply not enabled — the customer will not see them. What the session outcome response looks like.
A widget on a website, in an app, or a one-time link in an email or a message. Before starting — the terms and the privacy policy in the widget’s language. In a two-stage scenario, if a session with the same customer is already complete, on reopening they will see its outcome.
In a two-stage scenario the customer enters their full name and, if you enabled the field, their date of birth — and immediately sees the success screen. In the full scenario they choose a document type and a country from those you allowed.
Prompts and a frame help to shoot the document. The platform checks the quality of the frame, recognises the fields and the MRZ, and looks for signs of forgery. If the frame is not suitable, the customer retakes it: up to 6 free attempts per step.
The customer takes a selfie or passes a liveness check, and the face is compared with the photo in the document. The step is included in the “Document + liveness” package. Whether you may use it depends on 572‑FZ — your lawyer decides.
The recognised data triggers checks: passport validity, the list of terrorists and extremists, the wanted list, sanctions lists and others from the catalogue. Results reach the backend as they are ready.
The session gets an outcome: “success”, “failure”, “suspicious” or “expired” — with reasons for each step. Your system, by its rules, opens access, asks for a retake or passes the application to an operator.
Customer onboarding automation rests on rules: some you set in the scenario, some in your own system based on the session outcome. Below is what the platform decides and what stays with you.
success failed suspicious and closes expired A full check with documents at the entrance puts off some new users. The two-stage scenario removes this barrier: at sign-up a person fills in a short questionnaire — a full name and, optionally, a date of birth, with no documents or selfie. They go through the full KYC later, when it is really needed: before the first withdrawal of money, a loan or a deal.
The stages are linked: when you create a link to the full KYC, you specify which questionnaire to match the data against. The name is compared word by word, allowing for different spellings; the date of birth — exactly. No match — the check fails, and the customer does not learn which field let them down. Questionnaires are collected in a separate tab of the account and are visible with the linked checks. How to set up the two-stage check
Not every customer needs the same check. In the account you can keep several scenarios and choose one by risk profile: a short one — for access without money, a full one — for standard products, an enhanced one — for large sums and higher-risk customers. Which level the law requires for your operation is determined by your compliance team.
For registration without access to money and for the first stage of the two-stage scenario.
Standard onboarding: an account, a loan, a wallet, rental, sales on a marketplace.
Large sums, foreign customers, higher risk under your rules.
115‑FZ names the levels differently: identification, simplified identification (cl. 1.11 and 1.12 of art. 7) and updating of details at least once every three years for low-risk customers and once a year for the rest (subcl. 3, cl. 1, art. 7). How simplified, full and enhanced KYC differ in international practice — in the article “The three-level KYC model”; how to choose a level by risk profile — in the article “Risk-based KYC”.
Every step is a new point of drop-off
Include in the scenario only what is needed at this stage. Documents and a selfie can be postponed until the first operation with money through a two-stage scenario, and at registration you can limit yourself to a questionnaire.
The widget texts are yours
Any screen text, including failure, retry and exhausted attempts, is changed in the scenario editor. The logo, colours and language of the widget are set there too. A clear prompt like “remove the glare” saves more applications than an error code.
Up to 6 attempts per step
A bad frame is not a rejection: the customer retakes it, and attempts are not charged. If the faces did not match, only the necessary step is retaken. Why customers retake and when a new frame will not help — in the article “Why users retake documents”.
A weak phone is no reason for rejection
The document frame for the widget can be vertical or horizontal — for weak devices the convenient one is chosen. The check can be opened in a browser, in an app via WebView or by a one-time link.
The outcome right away, databases next
The customer sees the session outcome after the last step, and database check results reach your backend as they are ready. How to count completion and the approval rate by step — in the article “The KYC funnel”.
6
free capture attempts per step. You pay for the session, not for an attempt.
The share of successful and rejected sessions for the chosen period and for each scenario, plus a daily trend: you can see how a change to the scenario affected the result.
The distribution of errors by type — for example, “fields not visible” or “screen / printout”. The first are fixed with prompts and a frame, the second point to attempted fraud.
How many sessions passed on the first, second, third attempt. If many pass only on the second, the customer lacks a prompt on the first frame.
Reports on all sessions — with filters by date, status, scenario, errors and recognised values, export to CSV.
Abandoned checks are visible as expired sessions, unfinished questionnaires — with the status “waiting”. Calculate the cost of an approved customer by the method from the article “KYC economics”.
The “Statistics” section in the documentation. How to link conversion and risk after launch — in the article “KYC for business: how to build a process with high conversion…”
Digital onboarding is a way to take a customer through a check, not a new way of identification. By law, identity is confirmed by state systems and the organisation itself; NeuroVision checks the document and the data and issues an outcome on which the company makes a decision.
The scenario steps are the same, while the set and order depend on the product: where there is money, there is a full check.
The price is per KYC session: it includes all scenario steps and document anti-fraud, and retake attempts are not charged. No subscription fee.
from 16 ₽ per session
Document recognition and anti-fraud: a screen, a printout, a photocopy, a pasted-in photo, editing, logical mismatches. For the questionnaire and onboarding without a selfie.
Everything in the “Document” package plus a selfie or liveness: comparing the face with the photo in the document and a liveness check. Use is at your lawyer’s decision (572‑FZ).
on request
A document, liveness and database checks in one session: 16 database checks for Russia and international screening.
An additional document in the same session — 10 ₽, database checks — 5 ₽, the “16 in 1” package — 50 ₽, international screening — 36 ₽. Image storage — 3 months free, then per the tariff. The price depends on volume: the calculator in the price matrix.
Terms you meet in the account, the documentation and conversations with compliance.
How to build customer onboarding with checks and not lose conversion — on our blog
It is bringing a new customer on board without an office visit: the customer fills in their details, photographs a document, takes a selfie or a liveness check if needed, and database checks run automatically. The company gets an outcome with reasons and decides by its own rules whether to accept the customer. Do not confuse it with adaptation onboarding, where a customer is taught to use a product.
Onboarding is the customer’s whole path before being accepted for service. KYC is the check inside it: the document, the data, the risks. Identification is the 115‑FZ procedure carried out by the organisation itself or by the Unified Biometric System with ESIA in cases set by law. NeuroVision provides the customer check and the outcome, and the identification method is chosen by your company.
Yes, the customer goes through the document and data check from a phone in the widget or by a link. Whether that is enough for your operation depends on the law: for example, banks identify a customer without personal presence through ESIA and the Unified Biometric System, and simplified identification allows its own methods. Agree the remote onboarding scenario with compliance.
Each step has up to 6 free capture attempts. If the last attempt fails, the session closes at once with a rejection. The number of allowed failed attempts and the threshold of critical errors before blocking are set in the scenario.
At registration the customer enters their full name and, if you enabled the field, their date of birth — with no documents or selfie. Later, for example before withdrawing money, you create a link to the full KYC and attach the questionnaire to it. The platform matches the document against the questionnaire: the name word by word allowing for spelling, the date exactly. The questionnaire accepts an age from 14 to 100 years.
For the most part — yes: the session outcome arrives automatically, and your system by its rules opens access or refuses. Manual review remains for the exceptions you define yourself — for example, a large application or a disputed database result. An employee views the session in the account and changes the status manually.
Remove from the first stage everything that can be postponed, use a two-stage scenario, rewrite the prompt and rejection screen texts for your product, and let the customer retake a frame. Then watch the rejection reasons and success by attempt in the dashboard — they show which step to fix first.
The platform recognises 16,000+ document types from 195+ countries and territories. The package includes one type — a passport, an ID card or a driving licence; each additional document in a session costs 10 ₽: a registration page, a residence permit, a temporary residence permit, a visa, a patent and others. The full list is in the documentation.
No, they are scenario steps and can be left out: the “Document” package works without a face. If the step is needed, it is included in the “Document + liveness” package from 29 ₽. Processing of face images is regulated by 152‑FZ and 572‑FZ — whether this step may be included in your process is decided by your lawyer.
The share of successful and rejected sessions for a period and by scenario, the distribution of errors by type, success by attempt and a daily trend. All sessions are available in reports with filters and export to CSV.
The price is per KYC session with all steps: “Document” — from 16 ₽, “Document + liveness” — from 29 ₽, the extended package with database checks — on request. For a quick pilot there is test access for 1 month and a demo; how to embed the widget — on the page verification on a website and in an app.
In the NeuroVision cloud on servers in Russia, or on your servers when installed in your perimeter. Original images in the cloud are stored for 3 months free, then per the tariff; the retention period of session data is set in the scenario. More on the page the KYC service in Russia.
Tell us whom you check and at which step you lose customers — we will suggest a scenario, check levels and a price per session estimate.
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