Step 1
Document photo
The receptionist photographs a patient’s passport, policy and SNILS, and on the booking site the patient does it themselves. For an online contract, Liveness and a face match against the passport photo are added.
Digital patient identification for clinics and telemedicine
A clinic keeps every patient’s passport details, SNILS and compulsory health insurance (OMS) policy number, and the receptionist still retypes them at the desk. We read the passport, policy, SNILS and a handwritten form without manual entry, check the document for authenticity and, for an online contract, add Liveness and a face match against the passport photo. Entry to a telemedicine consultation goes through Gosuslugi — we cover the documents around it.
Data is stored in Russia Russian software registry no. 19972 152‑FZ
Choose your task: clinic reception, telemedicine or a clinical trial
Each card shows whom a medical organisation checks and which products to connect for it. Detailed pages will appear in this section; telemedicine and reception are briefly described below.
Clinics and telemedicine
A patient at the reception desk and at an online consultation: documents without manual entry.
- Document recognition · Handwriting · Liveness
Clinics and diagnostic centres
Passport, OMS policy, SNILS and the patient’s form go into the HIS record without retyping. A paid-services contract online — a document and Liveness.
- Document recognition · KYC · Liveness
Patient identification in telemedicine
Entry to a consultation is through Gosuslugi, the rest without manual entry: passport, OMS policy and SNILS into the medical record, a birth certificate with a parent’s passport, a voluntary health insurance policy from its holder, doctors’ documents and Liveness.
Trials and a medical platform
A trial participant and a separate NeuroVision product for clinics.
- KYC · Document recognition
Clinical trials
Identifying trial participants: a participant’s and a legal representative’s document at enrolment in a trial.
- NeuroMed
NeuroMed®
A separate NeuroVision product for clinics. Details are on the NeuroMed website.
Personal records, medical confidentiality and telemedicine: what the law requires of a clinic in 2026
A clinic keeps records on every patient: document, SNILS, OMS policy, address. One wrong digit — and the record does not match in the personalised register.
Health data is a special category of personal data and medical confidentiality, and in telemedicine identity is confirmed through Gosuslugi.
- Passport recognition
Patient data
Federal Law 323‑FZ, Art. 94; Federal Law 326‑FZ, Art. 16, 45
Personalised register
- Full name, sex, date and place of birth, citizenship
- Identity document details
- Place of residence and registration
- SNILS and OMS policy number — if available
OMS policy
- On a visit, except in an emergency — a policy or an identity document
- A child under 14 — a birth certificate
Policy form
- A number in the unified register of insured persons
- A paper form or a barcode on Gosuslugi
- On-premises installation
Medical data
Federal Law 152‑FZ, Art. 10; Federal Law 323‑FZ, Art. 13, 20
Special category
- Health data is processed only in cases set by law
- Including for medical purposes by a person bound to keep medical confidentiality
Medical confidentiality
- The fact of a visit, a diagnosis and treatment details
- Disclosure — with the written consent of the patient or a representative
Consent
- Informed voluntary consent — before the intervention
- For a child under 15 — a parent or another legal representative
- Electronic consent — signed through Gosuslugi or with a qualified e-signature (UKEP)
- Documents for a consultation
Telemedicine
Federal Law 323‑FZ, Art. 36.2; Procedure approved by Ministry of Health Order No. 193n
Identity
- Participants are identified and authenticated through ESIA
- The clinic tells the patient the login procedure in advance
Consultation
- Complaints, history, monitoring, the decision on an in-person visit
- Treatment is adjusted only after a diagnosis at an in-person visit
Documents
- Records — with the medical worker’s qualified e-signature (UKEP)
- Consultation materials are kept; accompanying materials — for one year
Passport, OMS policy, SNILS and consent: which patient documents reach the HIS without retyping
Document recognition of a patient replaces manual entry at the desk and in the call centre. Each field arrives separately — into the HIS record, a contract or a referral.
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A passport of a patient or a representative
Full name, date and place of birth, registration address, series and number — in a second.
Document anti-fraud: a photo of a screen, a printout, a pasted-in photo, corrections. -
OMS policy
Policy number and full name — from the form into the record fields.
A patient without a policy shows a passport — the reception finds the policy number in its own system. -
Social insurance no.
Number and full name — from a card or a notification, by template.
Match of full name and SNILS — a database check for 5 ₽. -
Form, consent, referral
A patient’s handwritten form — block capitals written by hand into the fields.
Signature and marks on a consent and a referral: we record that they are present.
Booking, reception, visit, online consultation: at which step a medical organisation needs the patient’s document
Four stages, sixteen lines. A tag shows who closes the line: our check, your HIS, Gosuslugi or the doctor.
- A patient photographs a passport on the booking site — the form fields are filled in
- A paid-services contract is made online — a document and Liveness with a face match against the passport photo
- The service customer — a relative or an employer — goes through their own session
- The contract and consent to personal data processing — in your system
- Passport, OMS policy and SNILS — from one photo of each document
- A forgery, a photo of a screen and corrections are flagged before the record is created
- Full name and SNILS matched against the database — 5 ₽
- The patient record is created and kept in the HIS
- A handwritten form and informed consent — into the fields without retyping
- The presence of a signature and marks on the form is recorded
- Consent for a child under 15 is given by a parent — their passport is read separately
- The decision on an intervention and the entry in the medical records
- Entry to a telemedicine consultation — through Gosuslugi
- Discharge summaries and referrals for a deferred consultation — into data without manual entry
- Results go to a person whose document matches the patient record
- A representative’s authority and consent to disclose medical confidentiality
- NeuroVision — the line is closed by a NeuroVision check: document, Liveness, database check
- Clinic HIS — a step in your system: patient record, contract, authority
- ESIA — entry to a telemedicine consultation through Gosuslugi
- Doctor — the decision on an intervention and the medical records
Whom to check: a patient, a legal representative, a foreign patient, a customer and a trial participant
Digital patient identification starts with the question whose document is in front of you. Each participant has their own session and their own set of fields.
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A patient under OMS
- A policy or a passport — at the patient’s choice
- Policy number, SNILS and address — into the HIS record
- A repeat visit — the passport again
-
A patient of a private clinic
- A passport — for a paid-services contract
- An online contract — a document and Liveness
- A forgery and a photo of a screen are flagged immediately
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A legal representative
- A parent of a child under 15 — their own passport
- A birth certificate — by form template
- A guardian’s authority is checked by the clinic
-
A foreign patient
- A passport of any of 195+ countries and territories
- Residence permit, temporary residence permit, visa — as an additional document
- Full name in Latin and Cyrillic letters — as in the document
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A clinical trial participant
- A passport of the participant and the representative at enrolment
- Consent — by signature on the information sheet
- The trial page is planned
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Where NeuroVision ends: the document and the person are ours, decisions are yours
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NeuroVision
We read the passport, policy, SNILS, form and consent, and check the document for authenticity and the match of full name and SNILS. For an online contract — Liveness and a one-time face match against the passport photo.
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Gosuslugi and your HIS
Entry to a telemedicine consultation goes through ESIA. The patient record, the medical records and the personalised register are kept in your HIS.
-
The doctor and the clinic
Consent to an intervention, a diagnosis, prescriptions and disclosure of medical confidentiality are decisions of the medical organisation. We do not keep the medical record and do not make a diagnosis.
A patient is not recognised by face: at a repeat visit the document is presented again.
Five reception-desk errors that a document check closes
A typo in a policy number or SNILS
One wrong digit out of sixteen
A receptionist types the policy digits by hand and gets one wrong. Recognition transfers the number from the form, and the full name and SNILS are matched against the database.
Someone else’s policy or passport
A patient came with a relative’s document
The full name and date of birth from the passport and the policy are compared in one session — a mismatch is visible at once.
A photo of a document from a screen
A picture of someone else’s passport from a monitor
For an online booking people send a picture of someone else’s passport from a monitor or a printout. Anti-fraud flags a photo of a screen, a photocopy and a pasted-in photo.
Test results — to the wrong person
A certificate is collected by a person without a document
The recipient’s passport is read and compared with the record; the reception checks a representative’s authority.
Consent for a child without a parent
Signed by someone who is not a legal representative
Consent to an intervention for a child under 15 is signed by someone who is not a legal representative. The parent’s passport and the birth certificate go into the record together.
Art. 94
The clinic keeps patient data without errors
A telemedicine consultation: entry through Gosuslugi, patient and representative documents through NeuroVision
The law leaves the identification of telemedicine participants to Gosuslugi. Everything around the entry — the contract, the representative, discharge summaries — the service collects itself, and this is where recognition works.
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Entry — through ESIA
A patient enters a consultation through Gosuslugi: this is required by the health protection law. We do not replace this step and do not confirm identity in place of ESIA.
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A paid consultation contract
The passport of a patient or a customer is read in the app and the contract fields are filled in without typing. A forgery and a photo of a screen are flagged before payment.
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A child and a legal representative
For a child under 15 consent is given by a parent. Their passport goes through a separate session, and the birth certificate — by form template.
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Discharge summaries and referrals
For a deferred consultation the doctor studies the patient’s medical documents. Discharge summaries, referrals and forms go into data without retyping.
Reception without a queue at the desk: a patient’s passport, policy and form — straight into the HIS record
From passport to record — without typing digits
Reception automation starts with documents: the receptionist does not retype the passport but checks ready-made fields.
- 01
A passport in a second
The receptionist puts the passport under a camera or a scanner — the full name, date of birth, address and document number arrive in the HIS form.
- 02
Policy and SNILS — without typing digits
The policy number and SNILS are transferred from the form, and the full name and SNILS are matched against the database. An error in one digit does not reach the register.
- 03
A handwritten form — into fields
A patient fills in a paper form in the queue. Block capitals written by hand are recognised, and the receptionist checks doubtful fields by eye.
- 04
The clinic’s perimeter
Documents do not leave the clinic’s server: the platform is installed in Docker inside your perimeter and is listed in the Russian software registry, entry no. 19972.
How to register a patient without manual entry
One scenario for the reception desk and the booking site. The result — ready-made fields in your HIS.
Step 2
Field check
The document is checked for forgery and photos of a screen, and the full name and SNILS — against the database. Low-confidence fields are highlighted for the receptionist.
Step 3
A record in the HIS
Data arrives as JSON and by webhook under the session ID. Your HIS creates or updates the patient record, and the receptionist confirms it with one click.
What the solution for clinics, telemedicine and trials is made of
Five products of one platform and a separate platform for clinics. Connect only what you need: OCR for a clinic, a document check, Liveness or database checks.
- Learn more
Document recognition
A Russian passport and documents of 195+ countries and territories, an OMS policy and SNILS by template.
- Learn more
Handwriting recognition
Patient forms, consents and referrals filled in by hand in block capitals.
- Learn more
Contracts and forms
Fields of a paid-services contract and a form — by your form template.
- Learn more
Liveness
A live person in front of the camera for an online contract: photos, masks and deepfakes do not pass.
- Learn more
Database checks
A full name and SNILS match, passport validity — for 5 ₽.
- Learn more
NeuroMed®
A separate NeuroVision product for clinics — details are on the NeuroMed website.
How much recognition of patient documents costs
The price is per KYC session of one person and per database check. No subscription fee: the more checks a year, the lower the price.
- Calculate
Document
from 16 ₽ per session
A Russian passport or a foreigner’s document without manual entry, anti-fraud: a photo of a screen, a printout, a pasted-in photo, corrections. An additional document — 10 ₽.
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Everything from “Document”, plus Liveness and a face match against the passport photo. For a paid-services contract and a consultation arranged online.
- Build a set
Database checks
5 ₽ per check
A full name and SNILS match, passport validity.
One session — one person: a legal representative goes through their own. An OMS policy, SNILS, forms and consents by your form template — price on request. At 10 000 checks a year the “Document” session is 18 ₽ by the calculator. Test period — 1 month.
How to embed recognition in an HIS, a booking site and a telemedicine app: Web SDK, API or on-premises installation
Recognition is embedded in the receptionist’s workstation, in online booking and in a mobile app. Steps are switched on by scenario rules: only a document at the desk, a document and Liveness for an online contract.
Terms
- A 1-month trial period
- The data retention period is set in the scenario
- Support through a ticket system
- Payment for the checks performed
Why clinics and telemedicine services choose NeuroVision
A clinic needs a supplier that removes manual entry and does not take patient data outside its perimeter.
A passport, policy, SNILS and form — in one scenario, without retyping
Recognition of printed and handwritten documents works on one platform with the authenticity check and Liveness. The receptionist checks ready-made fields instead of typing them.
One request instead of two vendors.
A Russian developer
Data in Russia, Russian software registry entry no. 19972, Federal Law 152‑FZ.
Licences and certificates
The project «Development of a multimodal system using artificial intelligence "Neuromed" for managing the diagnostic processes of a clinic on the basis of the "Neurovision" computer vision platform» is supported by the Innovation Promotion Foundation within the federal project «Domestic Solutions»
The Neurovision computer vision platform is registered with Rospatent (certificate No. 2023661508) and included in the Russian Software Registry (entry No. 19972 of 13.11.2023)
The right to use the Platform is granted under a licence agreement concluded by Neurovision with its customers
Terms of medical reception and telemedicine
Briefly on the concepts from the health protection law, the telemedicine procedure and the work of a reception desk.
- HIS
- A clinic’s medical information system: patient records, schedules, medical records.
- Medical information system
- EGISZ
- The Unified State Health Information System: federal registers and data on medical care.
- Unified state health IS
- Personalised register
- Processing of patient data: a document, SNILS, OMS policy, a diagnosis and care provided.
- Personal health records
- OMS policy
- A unique number of an insured person in the unified register: on a paper form or as a barcode on Gosuslugi.
- Compulsory health insurance policy
- Social insurance no.
- An individual insurance account number by which a patient is recorded in health care systems.
- Individual insurance account number
- Informed voluntary consent
- A patient’s or a legal representative’s consent to a medical intervention after the doctor’s explanation.
- Informed consent
- Medical confidentiality
- Data on the fact of a visit, the state of health, the diagnosis and treatment of a patient.
- Medical confidentiality
- Telemedicine technologies
- Technologies for remote interaction of medical workers with each other and with patients.
- Telemedicine
- A deferred consultation
- A consultation in which the doctor studies the patient’s medical documents without real-time communication.
- Deferred consultation
- Liveness
- A check that in front of the camera is a live person, not a photo, screen, mask or deepfake.
- Liveness detection
Read also
Document recognition, Liveness and personal data protection — in our blog.
399 23
KYC Document Verification
AI-OCR in KYC: how automatic document recognition reduces manual review
401 16
KYC, AML and Digital Identification
How to ensure the protection of personal and biometric data in KYC processes
174 25
KYC, AML and Digital Identification
Liveness Detection: What It Is, How Liveness Checks Work, and Where Businesses Need It
179 18
KYC, AML and Digital Identification
Unified Biometric System (EBS): What It Is, How to Enroll Your Biometrics, and Where It’s Used
Questions about digital patient identification
It is getting data about a patient from their documents without manual entry: a passport, an OMS policy, SNILS, a form. For online registration, Liveness and a face match against the passport photo are added to the document. The data goes into the HIS record.
The personalised register holds the full name, sex, date and place of birth, citizenship, identity document details, address, SNILS and the OMS policy number if available, and data on the care provided. They are listed in Article 94 of the law on the fundamentals of health protection.
No. For the identification and authentication of telemedicine consultation participants the law requires ESIA. We read the documents of the patient and the representative, the contract and the medical documents for the consultation.
Yes. The policy number and full name are transferred from the form, SNILS — by the document template. A full name and SNILS match can additionally be checked against the database — 5 ₽.
The law allows presenting an identity document instead of a policy, and for a child under 14 — a birth certificate. The passport is read in a second, and the reception finds the policy number in its own system.
No. We match a face with the passport photo only for online registration. At a repeat visit the patient presents the document again.
Consent to an intervention for a child under 15 is given by a parent or another legal representative. The parent’s passport goes through its own session, and the birth certificate is read by the form template.
Yes. Forms, informed consents and referrals filled in by hand in block capitals are read into fields. A signature is not read — we record that it is present.
In Russia: in our cloud or on the clinic’s servers if installed in Docker. Your HIS keeps the medical record. NeuroVision is listed in the Russian software registry, entry no. 19972.
NeuroMed® is a separate NeuroVision product for clinics; details are on its website. This page covers document recognition and patient identity checks.
The trial page is planned. Participation in a drug trial is voluntary, and consent is confirmed by the signature of the participant or a legal representative on the information sheet. We can already read the participant’s documents — tell us about your task.
A document — from 16 ₽ per session, with Liveness — from 29 ₽, full name and SNILS — 5 ₽. An OMS policy, SNILS and forms by your form template — on request. Test period — 1 month.
We will choose checks for your clinic or telemedicine service
Tell us how many patients register per day and which documents they bring. We will build a scenario and give you test access.
Can't put your request into words? Book a call and our team will contact you at a convenient time
Book a call
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