A shop does not have to, and has no right to, check every buyer. But an expensive cash-on-delivery order, the handover of a valuable parcel, an 18+ item and a company buyer on deferred payment are worth checking: the passport without manual entry, its authenticity and validity, the company by INN — in one checkout step.
Data is kept in Russia · Register of Russian software No. 19972 · 152‑FZ and 242‑FZ
An online shop has no duty to check its buyer. But the law gives the buyer the right to cancel an order and get a refund, forbids refusing the buyer for withheld personal data, and leaves disputes over payment with someone else's card to the bank.
These three rules determine when a document check is appropriate and when it is an extra step and a risk of a fine.
Consumer Rights Protection Law, Art. 26.1; Rules for the Sale of Goods, Government Decree No. 657.
Consumer Rights Protection Law, Art. 16(4); Federal Law No. 152-FZ, Arts. 5 and 6.
Federal Law No. 161-FZ, Arts. 8 and 9; Federal Law No. 41-FZ on the GIS Antifraud.
A document may be requested when it is needed to fulfil a specific order or is directly required by law. In other cases the check is an offer to the buyer, not a condition of sale: the shop may not refuse the buyer for withheld data.
Five situations where a document is justified and one where it must not be requested. The decision on each rests with the shop's lawyer.
If there is doubt about the buyer's majority, the seller may demand an identity document. Online, a check by the date of birth in the document stops the order before picking; the check on handover remains.
If the order terms state that a valuable item is handed only to the recipient against a document, the passport is needed to perform the contract — the buyer sees this before paying.
The goods are handed over before payment and the shop in effect lends to the buyer. Checking identity and debts before such a shipment is related to performance of the contract, and database checks are done with the buyer's consent.
The company's representative confirms their authority: a passport and a power of attorney, or the right to act without one. The company is checked by INN — this is data on a legal entity, not personal data.
The shop refunds the money in cash or to details other than those of the payment to the person who bought the goods. The document confirms that the money goes to the buyer and not to a third party.
An ordinary paid order delivered by courier or to a pickup point by code. Refusing such an order because a passport was not provided violates the consumer rights protection law.
A fraudulent order looks different each time. An electronics shop is hurt by a parcel sent to a drop recipient, a cash-on-delivery shop by an order collected "under someone else's name", a brand by hundreds of accounts for a single promo code.
The check is triggered by the shop's rule, not for everyone: order amount, payment method, product category, new account. Other buyers place their order as usual.
An order above the threshold with cash on delivery, an 18+ item or a first purchase from a new account — and a "Confirm the recipient" step appears at checkout. The buyer sees why it is needed before paying.
The buyer photographs the passport in the widget on the website or in the shop's app. The fields arrive in JSON, the document is checked for a photo of a screen, a photocopy, a pasted-in photo and traces of editing, and age — by the date of birth. The passport's validity against the Ministry of Internal Affairs database is a separate request.
The shop's rules confirm the order, send it to a specialist or offer prepayment. The full name of the verified recipient goes to the pickup point: the employee matches the document when handing over a valuable order.
Eight steps from the "when to check" rule to a return dispute. The tag shows who performs the line: NeuroVision, the bank or the shop itself.
Asking for a passport for a promo code worth a few hundred roubles means losing honest buyers. Here the shop's rules work: one promo code per delivery address, card and device. A document is not needed.
When a bonus can be withdrawn as money or is comparable to the price of the goods, a document pays off: one passport — one payout. The passport number and INN from the response are matched against the shop's buyer database.
Accounts of "friends" opened with other people's data are a classic of bonus hunting. Before paying the reward to the inviter — the invitee's document, its authenticity and validity.
The "one unit per person" restriction is bypassed with dozens of accounts. A document check at the order stage makes the limit real, not nominal.
For details on multi-accounts, bonus hunting and signals on the registration form — see the page registration anti-fraud. NeuroVision does not check the phone, device and address and does not look for repeat customers by face: on a shop's page, a document is for the cases where the stake is higher than the price of the check.
The buyer is not the person named in the order
A fraudster places a cash-on-delivery order in a name from a leak and collects the parcel by code. The counter-measure is a document step for expensive orders: the passport is recognised, genuine, valid, and the full name matches the order.
Paid with someone else's card — collected by a third party
The order is paid with a stolen card, a hired person receives it, and the goods go for resale. The bank will return the money to the cardholder, and the amount will be withheld from the shop. The counter-measure is to hand over a valuable order only to a verified recipient.
The wrong item in the box
The buyer remotely returns a copy, a faulty or an old device instead of a new one. The counter-measure is acceptance with a serial number check and a report on who placed the order and the return.
Dozens of accounts — one person
Welcome promo codes and referral payouts are collected on new accounts. The counter-measure is a document where the bonus is withdrawn as money, and matching the passport number against the buyer database.
Shipped on deferral — nobody to pay
A B2B order on deferred payment is placed by a company with a nominee director and blocked accounts. The counter-measure is the company by INN, the director and founders before dispatch.
Order
Recipient verified
The bank handles a card transaction after the goods have already left. Information on fraudulent transfers from the Bank of Russia database and The «Antifrod» state system is received by banks and telecom operators, not by the shop. That is why the shop's protection comes before dispatch.
If the cardholder did not consent to the payment and informed the bank in time, the bank returns the amount within 30 days — unless it proves that the client breached the rules for using the card.
The acquiring bank may withhold the disputed amount from the shop under the agreement and the payment system rules. By then the goods have usually been handed over.
7 days after receipt, and without written information about returns — 3 months. The money — within 10 days. Goods can also be returned remotely, without visiting the shop.
Confirm the identity of the recipient of an expensive order before dispatch, not change the recipient after payment, refund in cash or to new details only to a verified buyer, and keep the check report with the order.
The set is built around the shop's rule: for expensive orders — the document, for post-payment — databases as well, for B2B — the company by INN. Payment is for completed checks; a check for which there was not enough data is marked as skipped and is not charged.
Buyer's passport
Recognition without manual entry and an authenticity check.
A Russian passport is recognised from a photo: the fields arrive as a JSON response to the platform.
from 16 ₽ with anti-fraud
Learn moreA foreign national's passport is recognised from a photo; the name in Latin letters is taken from the machine-readable zone.
from 16 ₽ with anti-fraud
Learn moreA photo of a screen, a photocopy, a pasted-in photograph and traces of editing — before the order is dispatched.
included in the package
Learn moreA document with a date of birth below the threshold set in the scenario does not pass the check.
included in the package
Learn moreBuyer of an expensive order and post-payment
By passport, without namesakes.
The authenticity and validity of a Russian passport through the interagency interaction system. It catches expired, replaced, lost and invalid documents and verifies that the passport was issued to this particular person.
5 ₽ / check
Learn moreDetermining the tax number from the passport data. It unlocks the checks that need precise identification of the person — with no namesakes.
5 ₽ / check
Learn moreA search of the federal bankruptcy register: personal bankruptcy cases filed and completed. By tax number the result is unambiguous.
5 ₽ / check
Learn moreActive enforcement proceedings from the bailiffs' database: the amounts owed, the claimants, the type of recovery and an estimate of how close the person is to bankruptcy given their total debts.
5 ₽ / check
Learn moreThe buyer is a company or sole proprietor
By tax number: the company and the people behind it.
Status, liquidation, registration date, director and founders, shell company indicators.
on request
Learn moreA flag that the person is listed as a nominee or serial company director.
5 ₽ / check
Learn moreTax authority decisions suspending account operations: the date, the decision number and the reason for the freeze.
5 ₽ / check
Learn moreA history of disputes from the commercial court case file, bankruptcy cases included. Matching is done by tax number, so namesakes never reach the results.
5 ₽ / check
Learn moreFor B2B and expensive orders from foreigners
By full name and date of birth.
Screening against the list of people involved in extremist activity or terrorism. A mandatory check under 115-FZ.
5 ₽ / check
Learn moreScreening against the consolidated lists of OFAC (USA), the European Union, the United Kingdom and the UN. Every match carries a similarity score and a flag if it was triggered by an alias.
5 ₽ / check
Learn moreA search of the federal database of people wanted by the police. Filtered by the full date of birth — results with no namesakes.
5 ₽ / check
Learn moreA check on a foreign national against the register of controlled persons that the police have kept since February 2025: people who have lost the legal grounds to stay in Russia. Russian citizens do not need the check — by law they are not in the register.
5 ₽ / check
Learn moreA fixed price per check, no subscription fee. You pay only for orders on which the check rule was triggered — ordinary buyers do not go through the check.
from 16 ₽ per session
Recognition of a Russian or foreign citizen's passport, document anti-fraud and the age threshold; an additional document in the same session — 10 ₽. At 10 000 checks a year — 18 ₽, at 50 000 — 16 ₽.
Passport validity, INN, bankruptcy, enforcement proceedings, lists and sanctions — separately, to fit your rule.
on request
Status in the Unified State Register of Legal Entities or Individual Entrepreneurs, shell-company signs, the director and founders — for B2B orders with deferred payment.
Example: a document check with anti-fraud and passport validity for a cash-on-delivery order — from 21 ₽. The retention period of document images is set in the scenario and the contract. Calculator on the pricing page.
A shop needs one place to integrate — the checkout step where the check rule is triggered. For a B2B department without integration the web interface is enough.
Payment for the checks performed, the retention period of images — in the flow and the contract, support via a ticket system.
A shop needs a check that an honest buyer passes in a minute and a fraudster does not, and that is switched on only where it pays off.
The document, the Ministry of Internal Affairs database, INN and the buyer company — in one API. You decide on which orders to enable the step; other buyers do not see it.
There is no need to assemble a solution from several vendors and reconcile their responses.
A short guide to the concepts that come up in disputes over orders, returns and payments.
Anti-fraud, checking documents and counterparties — in our blog.
Only when the data is needed to fulfil the order or is required by law: an age-restricted item, handover of a valuable order against a document, post-payment with deferral, a company representative. In an ordinary order the shop may not refuse because the buyer did not give a passport.
For expensive cash-on-delivery orders — a document step: the passport is recognised without manual entry, checked for forgery and against the Ministry of Internal Affairs database, and the full name is matched with the order. The full name of the verified recipient goes to the pickup point.
No. Who owns the card and whether the payment was made without the owner's consent is handled by the bank. NeuroVision checks the document and the buyer's data before dispatch and does not see payment or cards.
A check cannot cancel a card dispute: the bank handles it under the payment system rules. It reduces the chance that a valuable order goes to the wrong person and provides a report on who received it.
For small discounts — by the shop's rules on address, card and device. For bonuses that are withdrawn as money and for referral payouts — a document: the passport number and INN from the response are matched against the buyer database.
No. For an order a document and database checks are enough. We do not offer face comparison and Liveness on this page.
No. Retail sale of alcohol, tobacco and nicotine-containing products by remote means is prohibited, and an age check does not change that. For other 18+ goods the age threshold is set in the document check scenario.
By INN: status in the Unified State Register of Legal Entities or Individual Entrepreneurs, shell-company signs, nominee director, blocking of account operations, the director and founders. The representative — by passport.
The buyer may return goods remotely within 7 days, the money — within 10 days. The shop checks the goods on acceptance and refunds in cash or to new details only to the person who confirmed their identity.
No. A shop that sells its own goods is not a subject of the anti-money-laundering law and not an intermediary platform under the platform economy law. The check is its decision about the risk of an order.
For the shop's own post-payment — yes: the document, INN, bankruptcy and debts with the buyer's consent. If the instalment is provided by a bank or an instalment service, they have their own rules — see buyer checks for instalments.
A document with anti-fraud — from 16 ₽, a single-register check — 5 ₽, no subscription fee. A company check by INN — by quotation. Test access — 1 month.
Tell us what you sell, which orders you consider risky and how buyers pay — we will propose a check rule and give you test access.
Can't put your request into words? Book a call and our team will contact you at a convenient time
Book a callThe company is included in the register of IT companies and the register of personal data operators of the Russian Ministry of Digital Development.
Address: Moscow, Presnenskaya Embankment 12 — Moscow City business centre, Federation Tower. Nearest metro stations: Delovoy Tsentr and Mezhdunarodnaya.
