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Document recognition for the energy and utilities sector: subscribers' contracts and applications without manual entry

A new owner's passport, a handwritten application and a meter-reading statement turn into ready fields of your billing system, and the operator checks only the doubtful values. Anti-fraud shows a photo of a screen and an edited copy before the contract is re-concluded. Legal entities and management companies are checked by INN.

A new owner's application: the passport, the registration page and the handwritten application are recognised, the fields are passed to billing
16 000+ types of ID documents are recognised without setup
from 16 ₽ passport with anti-fraud per session
+10 ₽ registration page in the same session
1 template per application form — then no markup needed
Passport and registration Handwritten applications Meter-reading statements Document anti-fraud Legal entities by INN Cloud in Russia or on-premises

Data is stored in Russia or in your environment · Russian Software Register No. 19972 · Rospatent Certificate No. 2023661508

What an energy retailer and utilities provider may request from a subscriber: Government Resolution No. 442, Government Resolution No. 354 and the Housing Code

The list of documents is set by the rules, not by the resource supplier: nothing extra may be required from a subscriber. So these are the documents to automate. The summary is for guidance only; see the exact text in ConsultantPlus as of the launch date.

  • Electricity: Basic Provisions, Government Resolution No. 442

    A contract with the supplier of last resort is a public contract.

    Documents by scenario

    How the application is submitted

    • In person, by post or through the supplier's official website (cl. 34)
    • A citizen's application contains the full name, passport series, number and date of issue, registration address, INN or SNILS, telephone number and e-mail (cl. 34)
    • The supplier sends the draft contract within 30 days (cl. 39)

    Change of owner

    • The new owner submits an application no later than 30 days from the date the right passes (cl. 34(1))
    • Attaches a copy of the passport, a document of title and the documents for the electricity transmission contract (paras 3, 4 and 9 of cl. 34)
    • May attach the meter reading as of the transfer date, signed by the previous owner (para. 17 of cl. 34)

    What may not be required

    • Information and documents beyond those provided for by the Basic Provisions (cl. 34(2))
  • Utilities: Government Resolution No. 354 and the Housing Code

    Water, heating, gas, electricity and solid municipal waste removal for the owner of a premises.

    Handwritten applications

    Written contract

    • The owner submits to the resource-supplying organisation an application with a copy of the document of title and of an identity document (cl. 22, 25)
    • An incomplete package is not grounds for refusal: within 5 working days the service provider reports what is missing (cl. 29)

    Direct contracts

    • When a building switches to direct contracts with the resource-supplying organisation or the regional solid municipal waste operator, the written form is not required (Part 6 of Art. 157.2 of the Housing Code)
    • The resource-supplying organisation passes meter readings to the management company, including through the GIS ZhKKh (Part 10 of Art. 157.2)

    Recalculation

    • An application for recalculation for temporary absence comes with documents on the period of absence: a business trip, in-patient treatment, tickets, a hotel (cl. 92–93)
    • Certificates must carry a signature, a stamp, a number and a date of issue (cl. 94)
  • Subscriber data: Federal Law No. 152-FZ and GIS ZhKKh

    Process only what is needed for the contract.

    Where NeuroVision ends

    Personal data

    • Data for concluding and performing a contract may be processed without separate consent (cl. 5, Part 1, Art. 6)
    • Databases with data of Russian citizens must be located in Russia (Part 5, Art. 18)
    • Disability certificates are health data, a special category (Art. 10)

    GIS ZhKKh

    • Resource-supplying organisations, regional operators and management companies post information in the GIS ZhKKh under Federal Law No. 209-FZ — with their own tools
    • NeuroVision is not integrated with the GIS ZhKKh

Why manual entry in the subscriber department costs money

Deadlines are set by the rules, not by the subscriber department

A change of owner and a recalculation run on clocks that the subscriber's document starts

  • 01

    The clock runs while the package sits

    A new owner has 30 days to apply, and the supplier has 30 days for the draft contract. If the passport and the application wait to be retyped, the time goes on the queue, not on the contract.

  • 02

    A typo in the personal account

    An error in the full name, passport number or address goes into billing, into the payment document and into the debt claim. Per-field confidence shows the operator what to check.

  • 03

    A handwritten recalculation package

    A handwritten application, a business trip order, a hospital certificate, tickets. The operator retypes the dates and checks the signatures. The form template picks up the standard fields, leaving the disputed ones to a person.

  • 04

    Non-contractual consumption

    Until the contract with the new owner is drawn up, the energy may become non-contractual: this happens if the application is not submitted on time and there is no previous contract. Fast document intake closes this gap.

  • 30 days for the new owner to apply to the supplier (cl. 34(1) of Government Resolution No. 442)
  • 30 days for the supplier to issue the draft contract (cl. 39)
  • 5 working days for recalculation after the application (cl. 91 of Government Resolution No. 354)

Change of owner, readings, recalculation: which subscriber documents are recognised and how

  • A Russian passport — the spread with the photo: full name, date of birth, series and number, issuing authority and date of issue Immediately
  • Registration page — the registration address, including handwritten notes in an old-style passport Immediately
  • A contract application on your form — full name, property address, personal account, telephone number and e-mail, checkbox marks, presence of a signature From a template

  • The new owner's passport and registration page — in one session Immediately
  • A document of title: an extract from the Unified State Register of Real Estate, an old-style certificate, a sale and purchase agreement To be confirmedYou check
  • Validity of the new owner's passport against the Ministry of Internal Affairs database — 5 ₽ Ask your lawyer

  • A meter-reading statement as of the date the right passes, signed by the previous owner: meter number, reading, date, presence of a signature From a template
  • A handwritten application to submit readings or to verify a meter From a template
  • A meter commissioning certificate — in the form of the grid organisation To be confirmed

  • An application for recalculation: the full name of each absent person, the start and end dates of the absence From a template
  • A business trip order, a certificate from a hospital or sanatorium, a hotel invoice — dates, number, presence of a signature and stamp To be confirmed
  • The authenticity of a certificate is confirmed by the issuing organisation; the decision on recalculation is yours You check

  • An application for a benefit or for a change in the number of residents — on your form From a template
  • A benefit holder's ID, a certificate of family composition To be confirmed
  • A disability certificate — health data: only if it cannot be avoided, and after a lawyer's decision Ask your lawyer

  • The passport of a director or of a representative acting under a power of attorney Immediately
  • A power of attorney and an application on the organisation's letterhead — details, INN with check-digit validation From a template
  • Director, founders and sole trader — by INN: bankruptcy, arbitration, tax debts, account blocks Immediately
  • Title to the property and grid connection certificates You check
  • Immediately — recognised by the ready-made model. Photos and scans in JPEG and PNG are accepted; a multi-page document is processed page by page in one session.
  • From a template — the template is configured for your form. How a template is configured — on the page about contracts and questionnaires.
  • To be confirmed — we will check on your samples before the contract.
  • You check — the decision and the check are made by your specialist.
  • Ask your lawyer — the wording is checked by the customer's lawyer. The summary of the rules is for guidance; the exact text is in ConsultantPlus as of the launch date.

Energy retailers, water utilities, regional operators, management companies: where subscribers' documents are typed in by hand

The functions are the same — what changes are the input documents and the system the fields go to: billing, personal account, settlement centre.

  • Suppliers of last resort and energy retailers

    • New owners' applications online and in service centres
    • Passport and registration — into the personal account record without retyping; Passport recognition
    • Meter-reading statements as of the date the right passes
  • Gas and heat supply organisations

    • Contracts with owners of houses and flats
    • Applications for recalculation and change of owner
    • Passport of a representative acting under a power of attorney
  • Water utilities

    • Direct contracts with owners in apartment buildings
    • Handwritten applications for readings and recalculation; Handwritten applications
    • Legal-entity subscribers — director and founders by INN
  • Regional solid municipal waste operators

    • Consumer applications and change of owner
    • Number of residents — on your form
    • Legal entities and sole traders — by INN before the contract
  • Management companies, homeowners' associations and settlement centres

    • Residents' applications and statements — into the billing system; A template for your form
    • Recalculation packages for absence
    • Archive of paper applications — in a batch via the API
  • The customer service hall of an energy retail company

Subscriber documents in billing: what NeuroVision does

The subscriber photographs the document in the personal account or the operator scans it in the office. The system receives the fields, a confidence level for each and the anti-fraud result. The decision on the contract and the calculation remain with you.

  • Passport and registration — as ready-made fields

    The spread with the photo and the registration page are recognised in one session: full name, date of birth, series and number, issuing authority and date of issue, address. Handwritten notes in an old-style passport too.

    Most often enabled:

    • Russian passport
    • Registration 10 ₽
    Learn more
  • Applications and statements by template

    A contract application, a meter-reading statement, a recalculation application on your form. Fields filled in block capitals, dates, meter numbers, checkbox marks, presence of a signature — by a template that the NeuroVision team configures on your samples.

    Most often enabled:

    • ICR
    • Form template
    Learn more
  • Passport authenticity

    Anti-fraud flags a photo of a screen, a photocopy, a printout, a pasted-in photograph, erasures and traces of a graphics editor. For scans from an archive, photocopy checks are switched off in the scenario.

    Most often enabled:

    • Anti-fraud
    • In the package
    Learn more
  • Confidence for every field

    A confidence level is returned for each value. You decide what to accept into billing at once and what to show to the operator. There is no need to retype the whole document.

    Most often enabled:

    • JSON
    • Human review
    Learn more
  • Certificates and forms of other organisations

    A business trip order, a hospital certificate, a benefit holder's ID. We check on your samples whether the form suits a template, and we say so honestly if it does not.

    Most often enabled:

    • Confirmed on samples
    Learn more
  • Legal entities and sole traders by INN

    Director, founders and sole traders — by INN, without namesakes: bankruptcy, arbitration, tax debts, account blocks. The result arrives in JSON by the run identifier.

    Most often enabled:

    • KYB
    • 5 ₽ per check
    Learn more

An online application from a new owner: three steps from photo to draft contract

The supplier of last resort sets the registration procedure in the personal account itself. The step "attach the passport and the application" can be done without manual entry on your side.

Step 1

Photos of documents in the personal account

The subscriber photographs the passport, the registration page and the completed application with a phone or laptop camera. The Web SDK in the browser gives a hint if the image is blurred or the document is covered by a hand. In a mobile app the widget is embedded via WebView.

A subscriber photographs the passport and the application in the personal account
Step 2

Recognition and anti-fraud

The passport and application fields are recognised, and anti-fraud flags a photo of a screen or an edited copy. Doubtful fields are marked with a confidence level, and the document of title goes to a specialist.

Passport and application recognition: fields, confidence level and authenticity check
Step 3

Fields to billing, draft contract to the subscriber

Your system receives JSON via the API, fills in the personal account record and generates the draft contract. A specialist checks the highlighted fields and the title to the property.

A personal account record in billing: fields from the passport and the application, title to the property — under review by a specialist

Forgery in the subscriber department: someone else's passport, an edited copy, a doubtful certificate

Re-concluding a contract and recalculation change who pays and how much, so documents for them are sometimes forged. Some schemes are visible in the document image itself, and your specialist checks the rest.

  • Someone else's passport from a screen

    Attempts are made to transfer a contract to another person using a photo of someone else's passport taken from a monitor or a printout. Anti-fraud flags a photo of a screen, a photocopy and a printout before the application goes into processing.

  • An edited copy

    The full name or the date of issue is changed in a passport copy. Traces of a graphics editor, a pasted-in photograph and logical inconsistencies in dates are visible in the check result.

  • A certificate for recalculation

    Dates in a certificate or a ticket are altered to obtain recalculation for a longer period. The dates and the certificate number are recognised by a template, and the presence of a signature is recorded. The authenticity of a certificate is confirmed by the issuing organisation.

  • A meter-reading statement without the previous owner

    Readings as of the date the right passes are signed by the previous owner. The service records whether there is a signature but does not compare it with a specimen. A disputed statement goes to a specialist.

Legal-entity consumers and management companies: who stands behind a resource supply contract

A public contract cannot be refused on the basis of such a check. But the check shows the risk of non-payment before the first billing period and helps to choose the payment terms.

  • A new consumer company

    The director and shareholders — by INN: bankruptcy, arbitration cases, a nominee director.

    Representative — the passport is recognised from a photo, the power of attorney — by template.

    • KYB by INN
  • A management company or homeowners' association

    Director — arbitration, including bankruptcy cases, account blocks by decision of the tax authority.

    A management company's debt to you — visible in your records: where the debt is acknowledged, the law allows switching to direct contracts.

    • Database checks
  • Sole trader — a shop, a café, a workshop

    A sole trader by personal INN — tax debt, bankruptcy, account blocks.

    A sole trader's passport — the spread and registration without manual entry.

    • KYB · Recognition
  • A tenant or a new owner of the property

    Company by tax number — status and signs of a shell company on the page counterparty checks.

    Title to the property — a lease or an extract is checked by your specialist.

    • KYB by INN

Title to the property, GIS ZhKKh and calculation: what stays with you and what NeuroVision does

  • NeuroVision does

    Recognises the passport and registration. Recognises your applications and statements by the form template. Returns a confidence level for each field. Flags a photo of a screen, a copy and editing in a graphics editor. Checks directors, founders and sole traders by INN. Works in the cloud in Russia or in your environment.

  • Stays with you

    Checking title to the property and grid connection documents. The decision on the contract, the payment terms and recalculation. Posting information in the GIS ZhKKh. The personal account, the subscriber registration procedure and billing. Connecting the recognised fields to your systems via the API.

  • We do not claim

    Recognition and checking of extracts from the Unified State Register of Real Estate — to be confirmed. Integration with the GIS ZhKKh, Rosreestr and Gosuslugi. Ready-made modules for billing systems. Biometrics and face-based identity confirmation. General meetings of owners.

Recognition is a step in your process, not a separate system. NeuroVision is responsible for the subscriber's document reaching billing as ready fields, while the legal assessment of the documents is made by your specialist.

Recognition and checks for energy retailers and utilities

A citizen subscriber's documents are recognised as a package per session. Legal entities and sole traders are checked at 5 ₽ per check. Descriptions and response fields are in the API documentation.

Subscriber documents

Recognition and anti-fraud in one session.

  • KYC · OCR

    Russian passport

    The spread with the photo is recognised per session: the fields arrive as a JSON response in your system.

    from 16 ₽ per session

    Learn more
  • Additional document

    Registration page

    The registration page is recognised in the same session as the passport spread.

    10 ₽

    Learn more
  • ICR · form template

    Applications and statements by template

    Applications and meter-reading statements on your form are recognised by template, with a confidence level for each field.

    on request

    Learn more
  • Photo of a screen, copy, editor

    Document anti-fraud

    A photo of a screen, a photocopy, a pasted-in photograph and traces of editing are flagged in the same session.

    in the package

    Learn more

How much subscriber document recognition costs

Payment is for recognised documents and completed checks, with no subscription fee. Templates for your forms and on-premises installation are priced by volume.

  • Most popular choice

    Subscriber passport

    from 16 ₽ per session

    Calculate volume

    Russian passport and document anti-fraud. At 10,000 subscribers a year — 18 ₽. The registration page — +10 ₽.

  • Applications and statements by template

    on request

    Send samples

    Template setup for your forms, handwritten fields in block capitals, confidence for each field.

  • Legal entities, sole traders and management companies

    5 ₽ per check

    Choose the checks

    Bankruptcy, arbitration, tax debts, account blocks, sanctions lists by INN and full name.

Checks that are not completed because of a lack of data are not charged. The image retention period is set in the scenario. Passport prices — on the pricing page.

Connecting to the personal account and billing: API, Web SDK or your environment

Online applications — via the Web SDK in the personal account, scans from service centres and the archive — via the API, subscribers' data on your servers — on-premises installation.

REST API

Billing or CRM sends an image and receives JSON: fields, confidence level, anti-fraud result. Checks of legal entities against databases run asynchronously: the result is collected by the run identifier, usually within minutes. Your backend passes the data to 1C, billing or CRM. API documentation

  • Fields in JSON
  • Per-field confidence
  • Templates for your forms
  • Cloud in Russia or on-premises

A test on your samples.

In a test scenario on your forms. Support is under contract; round-the-clock mode is connected separately.

Why energy retailers and utilities companies choose NeuroVision

A subscriber's document is recognised once and then lives in billing without retyping.

The subscriber department checks rather than types

The passport, the application and the meter-reading statement arrive in the system as fields with a confidence level. The operator looks only at the highlighted values and at the documents that the law requires them to check themselves.

There is no need to assemble a solution from several vendors and reconcile their responses.

OCR ICR JSON Template

Your forms

The template is configured for your forms of applications and statements, including those filled in by hand.

Forgery before the contract

A photo of a screen, a photocopy and editing in a graphics editor are visible before the contract is re-concluded.

Data in Russia

Cloud on servers in Russia or installation in your environment; Russian Software Register No. 19972.

An honest boundary

Title to the property, the GIS ZhKKh and calculation stay with you. We do not promise what is not there.

Supplier of last resort, personal account, direct contract: a glossary for the subscriber department

Supplier of last resort
An energy retail company that is obliged to conclude a contract with any consumer who applies in its area of operation. A contract with it is a public contract.
Supplier of last resort
Resource-supplying organisation
An organisation that sells a utility resource: water, heating, gas or electricity. It may work with owners under direct contracts.
Utility provider
Regional solid municipal waste operator
An organisation that, under a contract with the consumer, collects, removes and disposes of solid municipal waste in its area.
Regional waste operator
Utilities service provider
The party that provides utilities to residents: a management company, a homeowners' association, a cooperative or a resource-supplying organisation under direct contracts.
Utility service provider
Direct contract
A contract of the owner of a premises in an apartment building directly with the resource-supplying organisation or the regional solid municipal waste operator. The written form is not mandatory for it. Provisions of Government Resolution No. 354 and the Housing Code
Direct contract
Personal account
A subscriber's account record in billing: the contract, the property, the meters and the charges are linked to it.
Customer account
Non-contractual consumption
Consumption of energy without a contract. On a change of owner there is none if the new owner applied to the supplier within 30 days or the previous contract is in force.
Unmetered consumption without contract
GIS ZhKKh
A state information system where utilities organisations post information about buildings, contracts and charges. NeuroVision is not integrated with it.
Housing and utilities information system
ICR
Recognition of handwritten characters written separately — for example, in block letters in the boxes of an application. Handwritten applications
Intelligent character recognition
Confidence level
An estimate of how sure the model is of its reading of a field. You use it to decide what to accept into billing at once and what to show to the operator. A template for your form
Confidence level

Frequently asked questions about document recognition in energy and utilities

Yes, as a document intake step. The passport and the registration page are recognised into ready fields, applications and meter-reading statements — by the template of your forms, and anti-fraud flags a photo of a screen and edited copies. The decision on the contract, the check of title to the property and the calculation are done by you.

We do not promise it yet: an extract from the Unified State Register of Real Estate is not on the list of recognised documents. Send anonymised samples — we will check whether your form suits. The service does not accept an electronic extract in PDF; JPEG or PNG images are needed. Title to the property is in any case checked by your specialist.

Under the Basic Provisions (Government Resolution No. 442) — an application, a copy of the passport, a document of title and the documents for the electricity transmission contract. The new owner submits them no later than 30 days from the date the right passes and may attach a meter reading signed by the previous owner. Water, heating, gas and waste removal have their own rules — check the exact list against them.

Yes. An application to the supplier of last resort can be submitted through its official website, and the registration procedure in the personal account is set by the supplier itself. The Web SDK is embedded in the personal account: the subscriber photographs the passport and the application, and ready fields arrive in billing.

Yes, if the fields are filled in in block capitals — in the cells or on the lines of the form. A template is configured for each form on your samples, and a confidence level is returned for each field. The presence of a signature is recorded, but the signature is not compared with a specimen.

No, we do not offer such checks for this scenario. A contract with the supplier of last resort is public, and the applicant may not be required to provide information beyond the rules. You see the debt under your own contract in your own billing.

Yes. Directors, founders and sole traders are checked by INN: bankruptcy, arbitration cases, tax debt, account blocks, a nominee director — 5 ₽ per check. The result arrives by the run identifier, usually within minutes.

No. NeuroVision recognises the documents that a subscriber brings or photographs and passes the fields to your system via the API. You post information in the GIS ZhKKh with your own tools.

In the cloud — on servers in Russia. The image retention period is set in the scenario, and data can be deleted on request via the API. With an on-premises installation documents do not leave your servers.

Only after your lawyer's decision. Health data is a special category of personal data. We first check IDs and certificates of other organisations on your samples: whether the form suits a template.

No. The rules for concluding energy supply and utilities contracts do not require biometrics, and on this page we work with documents only. State-owned companies in the sector buy the service under their own procurement regulations; the entry number in the Russian Software Register is 19972.

Subscriber passport — from 16 ₽ per session, at 10,000 subscribers a year — 18 ₽, the registration page — +10 ₽. A check of a company or sole trader — 5 ₽ per check. Templates for your forms and on-premises installation are priced by volume. A test on your samples — in the test scenario.

We will connect recognition to your subscriber department

Tell us which documents subscribers bring, how many applications there are per month and where the fields should go. Send blank forms or anonymised samples — we will show how they are recognised. Do not attach documents with real personal data of subscribers — blank forms or anonymised samples are enough.

Can't put your request into words? Book a call and our team will contact you at a convenient time

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